Cancellation and Refund Policy
Last updated: 2 November 2026 · Version 2026-11-02
Paddle handles payments and refund requests for paid SpecDox subscriptions.
1. Request a refund
Request a refund through https://paddle.net or the support link in your Paddle receipt. Include the purchase email and transaction reference. You can also contact hello@auroratech.ai for help locating the transaction. Do not send full card details or passwords. Requests within 14 days of a transaction are handled under the applicable Paddle Refund Policy; statutory entitlements and any more favourable terms disclosed for your order remain available. This page does not promise automatic approval of every discretionary request.
2. Cancel renewal
Use the subscription management link in your Paddle receipt or contact Paddle at https://paddle.net before the next renewal. Cancellation prevents future renewal charges when effective; it does not by itself refund a charge already made. Paid access normally continues to the end of the paid period unless your order or a refund provides otherwise. Deleting an account, uninstalling the software or signing out does not cancel Paddle billing.
3. Mandatory remedies
Nothing limits applicable withdrawal rights or remedies for faulty, misdescribed or undelivered products. Any exception to a consumer withdrawal right requires the conditions and express consents prescribed by applicable law; use alone is not treated by Aurora as a blanket waiver. Paddle administers purchase remedies under its Buyer Terms and applicable law.
4. Processing
Paddle processes approved refunds through the applicable payment method and confirms the outcome. The time for funds to appear depends on the payment provider and bank. For status, invoices, duplicate charges or tax corrections, contact Paddle using your transaction reference. Technical support remains with Aurora.
5. Other agreements
A free plan has no purchase price to refund. Any separately signed services agreement must identify its seller and cancellation terms. It does not alter your rights for a Paddle purchase.
Purchase support: Paddle · Paddle Buyer Terms · Paddle Refund Policy · Paddle Privacy Notice
Aurora: hello@auroratech.ai